Please read this carefully. When you book your holiday with us you are entering into a contract which binds you and us in various ways. You'll see we have clearly set out the booking conditions with a list of responsibilities and commitments we and you have towards each other.

1. Terms. All terms are either per week (Saturday to Saturday*) or per short break (start day as specified) for the accommodation as equipped and described. The usual time of take-over is 4pm (subject to unavoidable delays). You must leave your accommodation by the time stated on your hire invoice (usually 10am). You are obliged to leave everything in a clean and tidy condition. You are responsible for any damage done or loss sustained during your stay. Prices include VAT (where applicable) and insurance premiums include Insurance Premium Tax – both taxes are at the rate applicable at 1st November last and are subject to change if the rate or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change. Our hire invoice and booking acceptance is not a VAT invoice. In the event of a change in the rate of I.P.T. during the course of the year, you will be invoiced at the rate applying on the date you purchased the insurance. The prices on this website are valid from 1st November last to the following October 31st.

We reserve the right to correct errors in advertised prices. We will advise you of any error at the time of booking.

We reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not seek to correct any error in a confirmed price within 8 weeks of the start of your holiday or more than 7 days after you make your booking.

* For holidays of 7 days or more starting Sunday, Monday or Tuesday, the previous Saturday charges apply; for Wednesday, Thursday or Friday starts the following Saturday charges apply.

For 3 or 4 night Breaks that cover two price periods, the week in which the greater number of nights are taken applies. Where an equal number of nights are taken in two different price periods, the average of the two weekly prices applies.

2. Booking Confirmation. A binding contract between us will come into existence when we despatch by post the hire invoice and booking acceptance. The contract shall be deemed to have been made at our offices in Lowestoft and be subject to English Law. We both agree to submit any dispute to the exclusive jurisdiction of the Courts of England and Wales. In all cases these Conditions of Hire form the basis of your contract.

3. Number in your party. It is a condition of your booking that the total number in your party shall not exceed the capacity of the accommodation as advertised. Babies under 2 may or may not be counted as members of your party.

4. Booking Monies. When you book you must pay the applicable Initial Payment shown. This Initial Payment includes your subscription to Hoseasons Cancellation Insurance and your Personal Holiday Insurance together with your Booking Deposit as part-payment towards the cost of your holiday. If you do not wish to take out our Personal Holiday Insurance, you must tick the opt out box on our online booking screen or indicate this on your booking form.

Your Balance-of-Hire-Money is due and payable by the date printed on your Hire Invoice (8 weeks before your holiday start date). For bookings made within 8 weeks of your holiday start date you pay the full monies when you make your booking.

We reserve the right to pass on to you any bank charges and other costs we incur if payment is made in a foreign currency, by any other method not normally accepted by us or if we have to re-present a cheque or process late payments.

The prices shown are cash prices only. Where you choose to pay by credit card, we will make a charge of 1½% in respect of each payment by credit card. There is no charge for debit cards.

5. Changes by You. Once a booking has been confirmed by us to you, should you require us to amend it or to re-invoice you for any reason (including for example accidental loss of the original invoice) then a fee of £20.00 will be charged. Up to 8 weeks before the holiday start date you may change your accommodation to another one within the same park as your original booking, subject to availability and payment of the above fee and any then outstanding difference in price. You may transfer your booking to someone else/another party (introduced by you) at any time providing you pay the administration fee of £20.00 and any then outstanding balance.

Note: Bookings may not be transferred to other parties after we have received notification of cancellation.

6. Cancellation by You. Telephone us immediately (tel. 0870 166 0093) if you have to cancel your holiday. Then on the same day send us by first class mail your Hire Invoice or take this action through your travel agent. Please tell us if you have already paid your balance-of-hire. Your cancellation is effective from the date we receive your written notification. Your cancellation will be acknowledged by us in writing.

If you cancel, you are still liable for the payment of your balance-of-hire money. We will endeavour to relet your holiday. If we are able to do so before you pay your balance-of-hire money, you will lose your booking deposit and cancellation premium. If we are able to relet after you have paid your balance-of-hire money, we will refund the whole or part of that money (so that you lose your booking deposit and cancellation premium) up to a maximum of the hire charges we receive on reletting.

All or part of your liabilities as stated above may be covered by your Cancellation Insurance if your reason for cancellation is one of those covered.

For early bookings we GUARANTEE you an unconditional refund of the money you have paid if, before 20 January 2006, you have to cancel any holiday booked to be taken from 8 April 2006 onwards.

7. Minors. We cannot accept bookings from anyone under 18 years of age.

8. Linen, Towels and Keys. Bed linen is provided (this may be duvets or blankets and sheets). Towels are not normally provided. You may be asked for a security or key deposit at some holiday parks.

9. Availability. Your booking is accepted on the understanding that your confirmed accommodation will be available for your use on the agreed date. Very occasionally, "force majeure" does not make this possible. Where "force majeure" (as defined in clause 10) arises, we have the right to cancel your booking. In this event, we will endeavour to offer you alternative accommodation, if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. Where any cancellation or change results from "force majeure" as defined in clause 10, our liabilities are limited to offering you an alternative property (where available) or full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.

We reserve the right to alter or withdraw amenities or facilities or the whole or any part of any programme of activities, which have either been advertised or previously available, without prior notice; where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.

The opening and closing dates of facilities are shown on each park description page. Opening times may be limited outside the main holiday season.

We and the owner(s) have the right to refuse to hand over accommodation to any person(s) who, in our reasonable opinion or in the reasonable opinion of the owner(s), is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full, the contract shall be terminated and neither we nor the owner will have any further liability.

If, in the reasonable opinion of ourselves and/or the owner(s), any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property or danger or significant annoyance to others, the contract may be terminated, in which case neither we nor the owner will have any further liability. In this event, you will remain liable to pay the hire price and no refund shall be due.

Damage to accommodation. The hirer shall also be liable to the owner for any damage caused in the accommodation during the period of hire. We and the owner(s) have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

Group/Party Bookings. The organiser or leader of a group or party booking is responsible for completing the party details on the booking form. Should you arrive at your holiday park with such a group without notifying us of the required details, we and the owner(s) have the right to refuse to hand over the accommodation to you. You may be asked to pay a Security Deposit at time of take-over.

Single-sex group bookings. The Holiday Parks featured cater primarily for family holidays but some parks do allow single-sex groups or younger parties. Please see the relevant park details. A booking for such a party cannot be accepted for parks that do not expressly offer this facility. You may be asked to pay a Security Deposit at time of take-over.

Wheelchair/Disabled Persons. Many of our park locations and much of the accommodation we offer is unsuitable for visitors with mobility difficulties.

To ensure the accommodation and location booked is suitable for visitors with a disability, it is essential that all booking applications from parties including people with special needs, give us written details of those needs. We also require confirmation as to whether or not the disabled visitor will be accompanied on their holiday by an individual able to attend to all their requirements.

Special Requests (e.g. for adjacent properties or apartments on a specific floor). These cannot be guaranteed, but every effort will be made to satisfy them.

10. Force Majeure. Neither we nor the accommodation owner can accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to "force majeure".

Circumstances amounting to "force majeure" include any event which we or the owner(s) could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner's control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owner's control.

11. Your Pet. You may bring your pet with you to many Holiday Parks. A charge of up to £60 per pet, per week may be made for this facility. For Short Breaks, pets are charged at 66% of the weekly price. You must tell us that you are bringing your pet when you make your booking. You must bring your pet basket with you as pets are allowed on the clear understanding that in no circumstances may they lie on the bedding or chairs. Pets must not be left unattended in Holiday accommodation or elsewhere.
Animals other than dogs can only be accepted with specific permission from the Holiday Park.

At holiday parks pets are not allowed in the central complex areas, clubs, shops, bars or swimming pool areas. When you exercise your pet it must be on a lead and in the charge of an adult.

In the interest of visitors' safety, and following government legislation, we are sorry we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dog are muzzled as required by government legislation.

Please check when booking.

12. Assistance dogs. Registered assistance dogs will be accepted free of charge at all locations featured, subject to availability of suitable accommodation.

13. Your Vehicles. Your vehicles and their accessories and contents are left entirely at your risk. We and the owner(s) will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than, in the case of the owner(s), the negligence of him/herself or his/her employees or agents or, in our case, negligence of ourselves or our employees or agents.

4. Liability. Except where otherwise specified in these Conditions of Hire neither Hoseasons Holidays Ltd., nor the accommodation owners and managers, can accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than, in the case of the owner(s) and/or manager(s) the proven negligence of him/herself or his/her employees or agents or, in our case, the proven negligence of ourselves or our employees or agents.

This clause does not attempt to exclude negligence or breach of statutory duty.

15. Any Shortcomings. You must notify any shortcomings with your Holiday accommodation to the Park representative or owner(s) immediately so that remedial action, if appropriate, can be taken.

If a significant problem is not resolved to your satisfaction, please contact us as soon as possible during your holiday.

For all complaints and claims which do not involve personal injury, illness or death, we regret that it may affect our ability to investigate your complaint and may impact on the way that your complaint is handled if you fail to notify the owner or his/her representative and ourselves of any complaint or claim during your holiday and write to us with full details within 28 days of the end of your holiday.

16. Car Ferry. If you book a car ferry through us, you and all members of your party are subject to the terms and conditions of the ferry operator, some of which may limit or exclude the ferry operator's liability to you. Copies of these terms and conditions are available on request from ourselves or the ferry operator.

17. Personal Holiday Insurance. You are strongly recommended to take our Personal Holiday Insurance for your holiday. Summary details are shown under the heading Holiday Insurance at the end of this section. Full details of the cover provided will come to you with your Booking Acceptance.

18. Data Protection Policy. In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we and your travel agents need to use the information you provide such as name, address, any special needs etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your accommodation and travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

We will not however, pass any information onto any person not responsible for part of your accommodation and travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant person.

Your data controller is: Hoseasons Holidays Ltd

You are entitled to a copy of your information held by us. If you would like to see this please contact us.

We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please write to us.

We may also provide your details to selected third parties for similar purposes. If you do not wish to receive such approaches in the future, please write to us.

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Cancellation Insurance

Summary of Cover

Key Facts

(This summary does not contain the full Terms and Conditions of cover. These will be sent to you with your Booking Confirmation or at any time on request.)

2. If your entire party cancels after your balance-of-hire is due and payable, we will:

3. If your entire party curtails your holiday and returns home we will:

In the case of multiple or party bookings where more than one lodge is booked at the same time, cover is assessed on each lodge individually.

Qualifying Reasons
Death, accidental bodily injury, illness (including events caused by pregnancy or childbirth) of you or any close relative, fiancé(e) or close business associate of you or any member of your party.
Travel restriction following an epidemic, redundancy, unforeseen occupational posting, hijack, jury or witness service of you or any member of your party.

Police requiring you or any member of your party to attend following theft at your home or place of business or advising you not to travel due to adverse weather conditions.
Damage rendering your home or that of any member of your party uninhabitable.

B. your entire party cancel your holiday for any other reason before your balance-of-hire is due and payable, we will:

Main Exclusions
(See full exclusions in the Cancellation Policy.)
Disinclination to travel.
Claims as a result of any accident to or illness of your family pets.
Any consequences of war, radioactive contamination and similar risks.
Changes in your financial circumstances or unemployment other than redundancy.
Claims for any period when your holiday accommodation was occupied by any member of your party.

How to claim
To make a claim please contact Hoseasons, Lowestoft, NR32 2LW. Phone 01502 502 588 or Fax 01502 584 962 immediately the circumstances leading to cancellation or curtailment arise, then confirm in writing, supplying documentary evidence, including medical certificates where appropriate, to support your claim. Note that your whole party must cancel or curtail the holiday and the accommodation must be left vacant.

If you need to curtail your holiday you must advise the owner or agent before returning home.

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Please note that if you do not wish to take out the Personal Holiday Insurance arranged via Hoseasons, you must tick the opt out box on our online booking screen or indicate this on your booking form.

Summary of Cover

Key Facts

(This summary does not contain the full Terms and Conditions of cover. These will be sent to you with your Booking Confirmation or at any time on request.)

 

Your Personal Holiday Insurance covers you from the time you leave your home in the UK and ends when you return to it, so you are covered while travelling to and from your holiday. An amount for insurance for each person in your party is included in your Initial Payment. You may cancel the cover within 14 days of purchase provided you have not used the cover or made a claim. If you do not cancel the policy within 14 days you will be liable for the full insurance premium.

 

Your Personal Holiday Insurance

1. Personal Luggage
Your baggage, including pedal cycles and household items needed on holiday, is covered if it is lost, stolen or damaged.
Level of Cover
Up to £1,500 per person.
Up to £250 any single article.
Up to £250 in total for all valuables.

Main exclusions
The first £25 of your total claim for each incident.
Unattended property unless within locked accommodation, the locked boot or locked glove compartment of a motor vehicle, the luggage space at the rear of a locked estate car or hatchback under a top cover and out of view or the locked top box of a motor vehicle. In all cases there must be signs of forcible entry.

2. Personal Money
Your personal money is covered if it is lost or stolen.
Level of Cover
Up to £500 per person.
Up to £250 for cash while on your person.

Main exclusions
The first £25 of your total claim for each incident. Unattended money unless left in locked holiday accommodation or deposited in a safety deposit box - provided there is evidence of forcible entry.

3. Personal Accident
The following benefits will be payable if you or one of your party is accidentally injured on holiday.

Level of Cover
Death £15,000 (£2,000 for children under 16).
Loss of limb(s) or eye(s) or permanent total disablement £15,000.

Main exclusions
Taking part in certain hazardous activities including racing, rock climbing, pot holing, scuba diving, ballooning, parascending or skiing on snow.

 

4. Medical and Associated Expenses
Level of Cover
Up to £250 per person for medical expenses reasonably incurred in the UK as a result of injury
Up to £750 per person for:

Up to £600 hospital benefit, at a rate of £20 per day, if one of your party is an in-patient at a hospital during your holiday.

Main exclusions
The cost of medicines being used at the start of your holiday. Taking part in certain hazardous activities including racing, rock climbing, pot holing, scuba diving, ballooning, parascending or skiing on snow.

5. Personal Liability
This covers your legal liability for accidental injury to any person or accidental damage to their property.
Level of Cover
Up to £2,000,000 per person.

Main exclusions
Injury or damage suffered by any member of your family on holiday with you.
Injury or damage caused by your motor vehicle.
The first £100 of damage to your holiday accommodation or its equipment.
Claims relating to employment, professional or business activities.