standard-title FAQ’s

FAQ’s

What time can I check into my accommodation?

Check-in time for your accommodation is 4pm on the day of arrival (subject to unavoidable delays). However you are welcome to use available  facilities on the park, should you arrive prior to 4pm.

Please note, we need advance warning of potential arrivals after 7pm so that we can make arrangements for you to have access to your lodge. If we have not been advised you may not be able to gain access to your lodge as reception will be shut.

Therefore, please advise us at the time of booking that you may arrive late and ensure we have been provided with a current mobile telephone number.

What time do I need to leave on my final day?

On the day of your departure we ask you to vacate your accommodation by 10am – again you are welcome to use available facilities.

Are there barbecuing facilities?

Yes we have barbecue stands close to all lodges. Because we are close to the woodland, the fire authorities have requested that guests only use pre-made disposable barbecues rather than using charcoal.

Please feel free to bring some disposable barbecues with you to use on the stands. Alternatively these can be purchased from nearby shops.

Health & safety guidelines notices are secured to the side of each barbecue stand which must be read and observed.

Can pets be brought?

Many of our guests insist upon a lodge that has been pet free and therefore we only provide a few pet lodges. So please check before you book.

We only allow dogs – apologies to cat owners. Just one pet is allowed in the lodge, although two small ones may be allowed by arrangement.

You must bring your pet basket with you as pets are allowed on the clear understanding that in no circumstances may they lie on the bedding or chairs. Pets must not be left unattended in holiday accommodation or elsewhere.  

We only accept medium sized dogs and in the interest of visitors’ safety, and following government legislation, we are unable to accept the following types of dog: Staffordshire Bull Terrier, American Staffordshire Terrier, Rottweiler, Japanese Tosa, Fila Braziliero, Pit Bull Terrier and Dogo Argentino or similar breeds even where these types of dog are muzzled as required by government legislation.

Owners are responsible for their dogs behaviour at all times, and they must be microchipped, inoculated as necessary and kept on leads at all times.

Are there age restrictions for groups travelling to your parks?

Bookings will normally not be accepted where half or more of the party is aged between 17 and 25.

If this is the case you must tell us when you book. We have the right to refuse your booking, and to request guests to leave the park without refund if they have not complied.

Can you park at your lodge?

Yes. Most lodges have their own adjacent parking areas to take two cars. The lodges around the lake having parking available in an adjacent car park. Additional vehicles should be left in a car park. We make a £15 charge for a third car.

Do you accept all male and female parties?

The holiday park caters for family holidays. Bookings from all female or all male parties will only be accepted at our absolute discretion.

If you wish to book a single sex party you MUST inform us of this and privide the ages of all members of your party at the time of booking.

There will be a damage surety deposit of up to £50 per person (payable in cash at reception) returnable on departure if no damage is caused.

If your booking is accepted by us or our agent Hoseasons, you will receive a Booking Confirmation with the details of your party on it. It is your responsibility to ensure that these details are correct and tell us immediately if they are not.

We reserve the right to refuse accommodation on our Park, or to insist your party leaves the site if it is not the same as set out on the Booking Confirmation.

How can I book my holiday?

All bookings are made through our agent Hoseasons. You may either:

  • Telephone – Call Hoseasons contact centre on 0345 498 6060 and ask to book at Sherwood Castle Holiday Forest.
  • Online – Why not book your holiday quickly and easily online through our agent’s, Hoseasons, booking system – Click here to go to our secure Booking Page

What hours is reception open?

We plan for reception to be open between 9.00am to 7pm each day. Occasionally we may need to shut but in this eventuality we will always post an advisory notice.

How far away are shops?

A large Tesco is close by at New Ollerton: about 5-10 minutes drive.

Is gas and electricity included?

We are committed to maintaining value based holidays at competitive prices, and so we continue to make charges for gas and electricity in order to encourage lodge occupiers to reduce consumption and save energy being wasted. 

Electricity and gas meters are read before you arrive and again at departure. A record of your reading on arrival is handed to you. Meters are just outside each lodge.

Several of our lodges are however inclusive of electricity & gas – these include Friar Tuck, Harmony, Loxley and Woodlander lodges.

Is linen provided? What else do we need to bring?

All our accommodation provides sheets, pillowcases, 2 pillows per bed, duvets and covers or blankets.

However, we ask that you bring your own soap, towels and other bathroom and kitchen necessities. Beds are made up for your arrival. An iron and ironing board can be borrowed from reception.You may like to bring a hair-dryer with you.

Is the Park suitable for people with mobility difficulties?

Please be aware that the park is formed on an historic hillside in long established woodland that follows the contours of the land and is not level. There are natural paths through the woodland that are un-surfaced and uneven. Also the majority of our lodges have steps up to entrance doors.

For these reasons people with mobility difficulties may not be able to enjoy all the facilities that the park offers.

Is there somewhere to walk dogs?

There is plenty of woodland in which to walk dogs, but please keep them on a lead at all times and clean up any fouling.

Please be aware we only accept one dog per pet lodge and will ask guests to remove any additional pets to kennels or guests home.

What attractions are close by?

Please refer to the tab ‘Places to Visit’.

What is included in my holiday accommodation?

All of our pine lodges include the following:

  • Choice of either full central heating, or log stoves and electric heaters
  • Fitted kitchen with gas / electric cooker, oven and grill
  • Bathroom with shower and toilet
  • Some lodges have baths or spas
  • Fridge with cooler compartment
  • New flat screen colour Television
  • Microwave oven
  • Crockery, cutlery, pots & pans and cooking utensils etc.
  • Dishwasher
  • Free bed linen

Several types of accommodation also include hand and bath towels (Friar Tuck, Harmony, Woodlander & Loxley lodges.

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